Cookies Policy
Cookie policy
Cookies are small text files that are stored on your terminal (smartphone, computer, tablet, etc.) by Pâtisserie E. Ladurée (hereinafter “Ladurée”) and our partners when you browse across our website www.laduree.co.uk (hereinafter the “Website”). By extension, and for the purposes of this cookie policy, the term ‘cookie’ covers in general all the tracking technologies used on our Website that collect information about your browsing history and your interactions on our Website.
Cookies can be:
(i) Session cookies, when they are stored on your terminal solely for the duration of your browsing on the Website and deleted as soon as you close your browser.
(ii) Persistent cookies, when they are kept on your terminal for a longer period of time, until their expiry or until they are removed by the user.
In some cases, the cookies used on our Website might collect your personal data.
Any personal data that is collected by Ladurée in its capacity as data controller will be processed in accordance with the provisions of this cookie policy.
Where third-party cookies enable our partners to collect and process your personal data, please refer to their privacy policy for more information about the terms under which your personal data will be processed. A complete list of the partners that are authorised to deposit cookies on our Website and a link to their privacy policies is available in section 4.
Cookies can be:
(i) Session cookies, when they are stored on your terminal solely for the duration of your browsing on the Website and deleted as soon as you close your browser.
(ii) Persistent cookies, when they are kept on your terminal for a longer period of time, until their expiry or until they are removed by the user.
In some cases, the cookies used on our Website might collect your personal data.
Any personal data that is collected by Ladurée in its capacity as data controller will be processed in accordance with the provisions of this cookie policy.
Where third-party cookies enable our partners to collect and process your personal data, please refer to their privacy policy for more information about the terms under which your personal data will be processed. A complete list of the partners that are authorised to deposit cookies on our Website and a link to their privacy policies is available in section 4.
1. Categories of cookies that might be stored on your terminal
Several categories of cookies may be stored on your terminal’s hardware: essential cookies that are needed for the operation of the Website, audience measurement and analytics cookies used to measure the performance of our Website, and advertising cookies.
1.1 Essential Cookies
Essential cookies, such as functionality, session, authentication and security cookies are essential to the proper operation and security of the Website and are strictly necessary for the provision of the services that you might wish to access through the Website. They are activated by default on the Website.
Among other things, these cookies:
In the course of using some of these cookies, Ladurée may collect and process certain personal data for the abovementioned purposes. This may include your IP address, your session identifiers, information concerning your browser and/or your terminal, your browsing history and your preferences (including your choices with regard to the deposit of cookies).
The legal basis for the processing of this data is Ladurée’s legitimate interest to ensure that its Website operates properly, securely and in accordance with the preferences chosen by each user. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams. Ladurée might also share this data with external service providers and other entities of Ladurée Group for these same purposes. Should this data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the provisions of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of six (6) months.
1.2 Audience measurement and analytics cookies
Our partners store audience measurement and analytics cookies on our Website in order to enable us to measure the audience of our Website, optimise its performance and improve our services. Should you not accept these cookies, we will not be able to take your browsing history into consideration as part of our compilation of performance and audience measurements statistics.
Among other things, these cookies:
In the course of using some of these cookies, Ladurée may collect and process certain personal data for the abovementioned purposes. This may include your IP address, your session identifiers, location information, information about your browser and/or terminal, and information about your use of the Website and your preferences.
The legal basis for the processing of this data is your consent to the analysis of your use of the Website. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams and our marketing teams. Ladurée might also share this data with external service providers and other entities of Ladurée Group for these same purposes. Should this data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the provisions of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of twenty-five (25) months. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ladurée’s compliance with its obligation to collect the consent of the users of its Website.
A list of our partners that are authorised to deposit audience measurement and analytics cookies on the Website, subject to your consent, is shown in section 4 below.
1.3 Advertising cookies
Our partners and us use cookies designed to enable you to benefit from targeted advertising that might be relevant to you on our Website and on third-party Websites. Should you not accept these cookies, you will not be able to have access to this targeted advertising.
Among other things, these cookies:
A list of our partners that are authorised to deposit advertising cookies on our Website, subject to your consent, is shown in section 4 below.
In the course of using some of these cookies, Ladurée may collect and process some personal data for the abovementioned purposes. This may include your IP address, unique identifier, location data, information concerning your browser and/or your terminal, your interests as identified through your browsing history, the advertising content that you viewed and your interactions with this content.
The legal basis for the processing of this data is your consent to receive targeted advertising. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams, and our marketing team. Ladurée may also share this data with external service providers and other entities of the Ricoh Group for these same purposes. Should your data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the terms of section 19 of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of thirteen (13) months. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ladurée’s compliance with its obligation to collect the consent of the users of its Website.
1.1 Essential Cookies
Essential cookies, such as functionality, session, authentication and security cookies are essential to the proper operation and security of the Website and are strictly necessary for the provision of the services that you might wish to access through the Website. They are activated by default on the Website.
Among other things, these cookies:
- Ensure seamless browsing across our Website, facilitate and accelerate the loading of the various web pages, and ensure the operation of all of the functionality of the Website;
- Store a user’s display preferences (language used and specific presentation of the service) and adapt the presentation of the Website to provide a personalised experience where this is an intrinsic aspect of the service offered on the Website;
- Store certain information regarding your purchasing history (for instance, these cookies store the contents of your shopping basket in memory);
- Enable you to access restricted and personal aeras of the Website, such as your client account, by means of an authentication mechanism;
- Store your choices with regard to the deposit of cookies and allow the operation of our cookies management platform.
In the course of using some of these cookies, Ladurée may collect and process certain personal data for the abovementioned purposes. This may include your IP address, your session identifiers, information concerning your browser and/or your terminal, your browsing history and your preferences (including your choices with regard to the deposit of cookies).
The legal basis for the processing of this data is Ladurée’s legitimate interest to ensure that its Website operates properly, securely and in accordance with the preferences chosen by each user. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams. Ladurée might also share this data with external service providers and other entities of Ladurée Group for these same purposes. Should this data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the provisions of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of six (6) months.
1.2 Audience measurement and analytics cookies
Our partners store audience measurement and analytics cookies on our Website in order to enable us to measure the audience of our Website, optimise its performance and improve our services. Should you not accept these cookies, we will not be able to take your browsing history into consideration as part of our compilation of performance and audience measurements statistics.
Among other things, these cookies:
- Enable traffic statistics to be compiled (for instance, the number of visits, the most visited pages, etc.) to help us understand how visitors interact with our Website and to improve the quality of our services and the user-friendliness of the Website;
- Help us to analyse your browsing behaviour on our Website (for instance, mouse movements, scrolling);
- individualize your browsing and shopping experience based on your use of the Website (for example, based on traffic patterns and how you interact with the Website).
In the course of using some of these cookies, Ladurée may collect and process certain personal data for the abovementioned purposes. This may include your IP address, your session identifiers, location information, information about your browser and/or terminal, and information about your use of the Website and your preferences.
The legal basis for the processing of this data is your consent to the analysis of your use of the Website. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams and our marketing teams. Ladurée might also share this data with external service providers and other entities of Ladurée Group for these same purposes. Should this data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the provisions of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of twenty-five (25) months. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ladurée’s compliance with its obligation to collect the consent of the users of its Website.
A list of our partners that are authorised to deposit audience measurement and analytics cookies on the Website, subject to your consent, is shown in section 4 below.
1.3 Advertising cookies
Our partners and us use cookies designed to enable you to benefit from targeted advertising that might be relevant to you on our Website and on third-party Websites. Should you not accept these cookies, you will not be able to have access to this targeted advertising.
Among other things, these cookies:
- Are used to adapt the advertising content served on our Website to your personal interests, location and behaviour on our Website;
- Are used to compile statistics concerning the advertising on our advertising spaces and your interaction with these spaces to assess the effectiveness of an ad;
- Are used to show you advertising content that is of relevance to our Website and our services when you access third party sites and social networks pursuant to your visit to our Website.
A list of our partners that are authorised to deposit advertising cookies on our Website, subject to your consent, is shown in section 4 below.
In the course of using some of these cookies, Ladurée may collect and process some personal data for the abovementioned purposes. This may include your IP address, unique identifier, location data, information concerning your browser and/or your terminal, your interests as identified through your browsing history, the advertising content that you viewed and your interactions with this content.
The legal basis for the processing of this data is your consent to receive targeted advertising. Your data will only be disclosed within Ladurée to those persons who need to know it for the abovementioned purposes, such as our Website management and technical support teams, and our marketing team. Ladurée may also share this data with external service providers and other entities of the Ricoh Group for these same purposes. Should your data be transferred outside the European Economic Area, Ladurée shall implement appropriate guarantees to protect each transfer in accordance with the GDPR and in accordance with the terms of section 19 of our Website’s privacy policy. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes and, in any event, for a maximum duration of thirteen (13) months. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ladurée’s compliance with its obligation to collect the consent of the users of its Website.
2. Cookies management
2.1 Consent
When you access the Website, a cookies banner will be displayed enabling you to accept or to reject all cookies, or to state your choice for each category of cookies subject to your prior consent (essential cookies are activated by default). As long as you have not provided your consent, these cookies are deactivated by default and are not installed on your terminal.
2.2 Configuration of cookies
You can manage at any time your preferences regarding the cookies stored on your terminal as follows:
You can modify these parameters at any time by clicking on the “Configuration of the cookies” tab accessible from all the pages of our Website.
Each browser features a different process for configuring your cookies preferences. Please consult the relevant documentation of your browser to check how to modify your consent in terms of cookies.
To assist you with the configuration, you may find it useful to view the specific help page of your browser:
When you access the Website, a cookies banner will be displayed enabling you to accept or to reject all cookies, or to state your choice for each category of cookies subject to your prior consent (essential cookies are activated by default). As long as you have not provided your consent, these cookies are deactivated by default and are not installed on your terminal.
2.2 Configuration of cookies
You can manage at any time your preferences regarding the cookies stored on your terminal as follows:
- On our Website, via the cookies banner that is accessible during your browsing of the Website and/or via the “Configuration of the cookies” tab accessible from all the pages of the Website
You can modify these parameters at any time by clicking on the “Configuration of the cookies” tab accessible from all the pages of our Website.
- From your browser
Each browser features a different process for configuring your cookies preferences. Please consult the relevant documentation of your browser to check how to modify your consent in terms of cookies.
To assist you with the configuration, you may find it useful to view the specific help page of your browser:
- Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies;
- Safari: https://support.apple.com/fr-fr/safari;
3. Retention period of your choices
Your choices as to whether accepting or rejecting cookies on our Website are stored for six (6) months, after which you will once again be asked to indicate your acceptance, rejection or wish to configure the cookies.
4. List of the cookies used on our Website
